Medical Rides
A NEMA Network service
Call (510) 397-4488
Answered 7 days, 7am–7pm · East Bay, CA
Medical Rides
A NEMA Network service
Ramp- and lift-equipped vans with trained drivers who secure the wheelchair properly, help through the door on both ends, and arrive when they say they will.
A wheelchair trip isn’t a taxi ride. The vehicle, the securement, and the driver all matter.
Ramp or lift vans that accommodate manual chairs, power chairs, and most oversized chairs. Tell us what you use and we’ll send a van that fits.
Four-point tie-downs and a lap-and-shoulder belt on every trip. Your driver is trained to secure the chair, not just load it.
Not curb-to-curb. Your driver comes to the door, helps with thresholds and elevators, and makes sure you’re settled inside at drop-off.
Primary care, specialists, imaging, dental — on time both directions, with wait-and-return available.
Recurring rides on a schedule you can count on, with the same standards every visit.
Discharge rides from John Muir, Kaiser, and area hospitals — coordinated with the nursing staff.
A birthday lunch, a grandchild’s game, church on Sunday. Wheelchair rides aren’t only for appointments.
Anyone can say they’re safe and reliable. Every Medical Rides trip goes to a provider that has cleared the NEMA Network’s credentialing standard — the same bar hospitals and skilled nursing facilities rely on when they book transport for their own patients. It’s vetting you couldn’t practically do yourself, finished before a provider can take a single ride.
Each provider’s commercial coverage is documented, checked against requirements, and watched so it can’t quietly lapse before your ride.
Business licensing, driver credentials, and vehicle inspection records are reviewed and kept on file — not taken on someone’s word.
No provider is auto-approved. A NEMA reviewer signs off before they can accept a single ride on the network.
Reliability is scored ride after ride. Providers who slip are restricted or removed — so the bar holds after approval, not just at sign-up.
One flat price before you book, based on distance and whether the driver waits and returns — no per-mile meter, no fuel surcharge, no day-of add-ons. Call and we’ll give you the exact number for your trip in a couple of minutes.
Most riders use their own chair. If you don’t have one, tell us when you book — a transport wheelchair can be provided for the trip.
Yes — just tell us the type of chair when you book so we send a van with the right ramp or lift capacity.
Yes — a family member or escort rides free. Just tell us when you book so we send a van with room.
A day or more ahead guarantees your slot. Same-day rides are available too — call and we’ll tell you what’s open.
One call gets you a clear price and a confirmed pickup.